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Getting It Done
Improving Nonprofit Performance
Research by Allen Grossman Volume 4, Number 2
For many years, Americans have shown their
generosity to myriad nonprofit organizations. And
1999 was no exception, as charitable giving in this
country reached a record high of just over $190 billion.
At the same time, however, there is some concern
about whether nonprofits are up to the task of making
sure that these donations actually make a difference in
alleviating some of the major ills and inequities of
society. What, many ask, are the measures of
effectiveness in these operations? Where is the
accountability? Would there be better bang for the
buck by relying more on the growing number of
for-profits that are focusing on problems in areas such
as education and welfare-to-work?
According to Bloomberg Senior Lecturer in
Philanthropy Allen Grossman, the answers to these
kinds of questions must take into consideration one
essential point. "Excellent organizational performance is
easier to achieve in a for-profit organization than in a
comparable nonprofit," he writes in a recent working
paper, "Philanthropic Social Capital Markets and
Performance-Driven Philanthropy," and the most
important reason is capital. "It is the absolute amount
of capital, the stages at which it is available during
organizational development, and the conditions of its
acquisition that all work together to create a powerful
influence on management behavior and organizational
culture." It is therefore imperative, Grossman argues,
that the world of nonprofit philanthropy undergo
systemic changes.
Whereas the for-profit capital markets provide
transparent objective criteria for making early- and
later-stage investment decisions, balance risks with
return, and create a "performance-driving cycle" by
rewarding improvements in the top and bottom lines
with access to further funding, the nonprofit sector
tends to be mired in a process that often results in
various degrees of chaos. Supported by a broad mix
of foundations, corporations, and individuals, the
philanthropic capital markets depend mostly on a
hodgepodge of personal relationships, reputations, and
motivations rather than hard data and sophisticated
feedback procedures.
Grossman points out that unlike their counterparts in
the private sector, nonprofit chief executives devote
from 30 percent to 60 percent of their time pursuing
donations rather than meeting the challenges of building
a top-flight organization. Similarly, their boards
concentrate on fundraising and other activities rather
than performance management. Executive attention is
further divided by the need to take care of a large
number of clients on each end of the pipeline -- both
donors and recipients. And without much emphasis at
present on meaningful measurement, mediocre
performance often goes unnoticed and unpunished by
the philanthropic capital markets, while ironically, a
record of successful achievements can make the next
round of grants seem less compelling to potential
givers.
"The disorderliness and complexity of the philanthropic
funding environment distracts nonprofit management,
shifting focus away from organizational performance,"
Grossman writes. "Far from being a benign influence,
philanthropic capital markets have an insidious effect
on making and keeping high performance a top priority
for nonprofit managers. The result is a distinct
competitive disadvantage for nonprofits."
A small number of attempts are under way to begin to
alleviate some of these problems, Grossman notes,
including some eight "venture-capital-type philanthropic
funds" that provide the wherewithal for what is
commonly called venture philanthropy. "While the
approaches of these funds to applying the for-profit
venture model [to nonprofits] vary," he explains, "they
are all establishing performance metrics for their
'investments' and rewarding [good results] with
continued funding." But with only some $30 to $40
million to distribute during the next few years, venture
philanthropy's overall impact is quite limited. On
another front, The Pew Charitable Trusts undertook a
new approach in 1997 by creating the Philadelphia
Cultural Leadership Program, which demands
accountability every three years from the arts
organizations it supports before funding is renewed.
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...there is no limit to the changes (foundations) could effect in the sector. |
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"Over the long term," warns Grossman, "these
experiments may be too few and too late for sustaining
a large number of service delivery nonprofit
organizations." To lead the charge for more
broad-based change—or "performance-driven
philanthropy," as he describes it—Grossman points to
the nation's 54,000 foundations, whose combined
assets total approximately $370 billion. If these
foundations are willing to embrace this concept as an
important priority and "to dedicate substantial
resources to developing new market processes,
structures, and mechanisms" he writes, "there is no limit
to the changes they could effect in the sector."
To help these organizations do that, Grossman
concludes his paper with recommendations centering
on three areas: knowledge development and
information sharing concerning performance metrics via
regularly scheduled forums; further experimental
initiatives by individual foundations; and the creation of
large foundation-supported pools of capital. In
Grossman's view, each pool would ideally support a
particular stage of a nonprofit's development, with
distribution of funding dependent on a "performance
meritocracy" that recognizes excellence and
encourages less successful performers "to improve or
wither."
The need for change shouldn't obscure the fact that
nonprofits have long played an important role in
American society, Grossman concludes. "As the
legislative, executive, and judicial branches of our
government have created a unique and valuable
balance for the welfare of the country, one could make
a similar case for the balance achieved by the
for-profit, nonprofit, and public sectors." The analysis
and prescriptions Grossman offers make their own
contribution to maintaining that balance in the future.
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by James E. Aisner

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